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Our FAQ section is designed to provide clear, concise answers to the most common questions. Here, you'll find information on our services, insurance coverage, what to expect during your first visit, our therapeutic approaches, and the qualifications of our staff.


Whether you're a new client or considering our services, our FAQ section aims to provide the information you need to make informed decisions and feel confident in choosing Gem City Behavioral Solutions for your child's care.

  • What are your fees and payment policies?
    We are committed to providing affordable care. Our services are billable through most major insurance providers, including Medicaid. For detailed information about our fees and payment policies, please contact our billing department at or call us at (937) 365-7455.
  • What are my rights as a client (or guardian of a client)?
    At Gem City Behavioral Solutions, clients have the right to: Respectful and ethical treatment Privacy and confidentiality of their personal information Involvement in care decisions and treatment planning Clients are responsible for: Active participation in their treatment Adherence to agreed-upon treatment plans Complete details are available in our Client Rights document, which can be requested from our office or accessed online.
  • What if I have a complaint or grievance?
    If you have a complaint or grievance, please contact our Compliance Officer at A full outline of the process, from initial filing to resolution, is detailed in our Complaints Procedure guide, available upon request.
  • Do you have emergency policies and procedures in place?
    Our emergency procedures are designed to ensure the safety and well-being of all clients and staff. Detailed procedures for evacuations, medical emergencies, and other urgent situations are posted throughout our facility and are reviewed during client orientation.
  • What are your team's qualifications?
    Our team consists of highly qualified professionals, including: Board Certified Behavior Analysts (BCBAs) Registered Behavioral Technicians (RBTs) Licensed Clinical Social Workers (LCSWs) Qualified Mental Health Specialists We adhere to the highest standards of training and ethical practice to ensure the best care for our clients.
  • What is your privacy policy?
    We are committed to protecting the privacy of our clients. All personal data is handled in compliance with HIPAA and other privacy laws, ensuring it is collected, used, stored, and shared responsibly. Full details of our privacy practices are available in our Privacy Policy document, available upon request from our office or on our website.
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